Frequently Asked Questions

How long does shipping take?

We offer free shipping on all orders. Delivery typically takes 3–4 business days. and every order comes with tracking so you can follow it every step of the way.

What is your return policy?

We provide a 30-day return window on all purchases. Items must be returned in their original condition with tags attached. To start a return, simply contact our support team.

Can I exchange my item?

Absolutely! We offer free exchanges. If you need a different size, just reach out to us and we’ll arrange it at no extra cost.

How do I find my size?

Our pieces are designed to fit true to size. If you’re between sizes, we recommend choosing the larger size for a more comfortable fit. You can also contact us anytime for personalized sizing help.

Is my payment secure?

Yes — your security is our priority. All payments are processed through safe and encrypted payment systems.

How can I contact you?

You can reach our support team anytime at support@iduran.com .We aim to respond within 24 hours and are always happy to help.